• All products carry the manufacturer's warranty, which varies on a per-product basis. Please be sure to ask us if you have any questions about a specific manufacturer’s warranty before you make a purchase.
   
• Powerhouse Racing, Inc., makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that item(s), diagnosis of a problem that may be related to that item(s) and all shipping costs.
   
• Powerhouse Racing, Inc., at its sole discretion, may choose to either repair or replace any product returned within the warranty. If neither repair nor replacement is possible, Powerhouse Racing, Inc., will, at its sole discretion, provide a refund, company credit, or replace the item with an item of equal or greater present market value.
   

• ALL SALES ARE FINAL, NO RETURNS ACCEPTED.
   
• Any return accepted by Powerhouse Racing,. Inc., is at our sole discretion.  A return does not constitute the guarantee of a full refund.  We may offer a partial refund or company credit, at our sole discretion.  Any part installed or attempted to be installed can not be returned for any reason.
• All returns must be within 30 days of the date of invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.  We then will offer a refund or company credit, at our sole discretion. 
   
• There are no returns on used parts, closeouts, or special order items.
  Special order items include, but are not limited to: Wheels, Body Kits, and any JDM (Japanese Domestic Market) item. All returns must arrive at the PHR office as listed below within 30 days of the date of your original invoice.
   
• Make sure to insure the product when you ship it back to the PHR facility.  If we receive an item that was damaged, or your package is lost by the Courier, you will receive no credit from PHR and you must take up the damage claim with the Courier. You assume all responsibility associated with processing an insurance claim with the Courier you select.
   
• All returns must have an RGA (Returned Goods Authorization) number on them or we will refuse the shipment! To get an RGA number, call our Returns Dept at 817-350-4715.
   
• All returns to must be shipped insured and trackable on the internet to provide proof of delivery back to Powerhouse Racing, Inc.  Our return address is:
  Powerhouse Racing, Inc.
  RGA # xxxxx (provided by us)
  301 Center Court Dr.
  Bridgeport, TX  76426
   

Core Charges:  

Core charges apply to all cylinder heads, engines, transmissions, intake manifolds, and/or any other product at the sole discretion of management. These core charges may vary according to market changes and are currently listed on the catalog pages. Core parts must be returned to the company in working condition as removed from the customer vehicle. Non-working cores are allowed on engines and transmissions so long as the damage is not extensive enough to prevent reasonable repair. All other core parts must be returned damage-free to the company and in working order. Core charges will not be refunded on damaged core parts.
 

• Any shipment shipped via UPS, Fedex, DHL, Bax Global, U.S. Postal Service, or other Courier that is damaged while in transit, must be reported back to Powerhouse Racing, Inc. within 7 days after delivery date. Failure to do so will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS!
  We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim.  Upon us being paid by the Courier, we will replace or repair any damaged part(s) you have identified.  If the Courier denies paying us, Powerhouse Racing, Inc., is under no obligation to give or repair or replace any part(s) you deemed damaged, as the Courier is the company responsible for your damaged part(s), not Powerhouse Racing, Inc.
  Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
   
• Any shipment shipped via Bax Global, SAIA, Overnite Freight, Yellow Freight, or any other freight service (LTL) must be inspected BEFORE signing for shipment. If shipment is signed for before inspecting the shipment and shipment is damaged, this will result in your claim being denied and no monies nor replacement product(s) being provided.  NO EXCEPTIONS!
  We will use LTL services to deliver items such as body parts, transmissions, and engines.  We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim.  Upon us being paid by the Courier, we will replace or repair any damaged part(s) you have identified.  If the Courier denies paying us, Powerhouse Racing, Inc., is under no obligation to give or repair or replace any part(s) you deemed damaged, as the Courier is the company responsible for your damaged part(s), not Powerhouse Racing, Inc.
  Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
• Any shipment missing a part, parts, or part of a "kit" (such as a turbo kit, fuel system, etc.) must be reported to us in writing (e-mail or fax) within 48 hours of receiving shipment.  Failure to report any missing parts in writing within 48 hours voids any possibility of us sending you any additional parts we allegedly owe you.  It is very, very rare for us to leave a part out as three people check every single kit that leaves our facility.  Thus we will require pictures of all the parts you did receive emailed to us within 48 hours of you notifying us of any alleged missing parts. 
  Keep all boxes, packing material, shipping labels, etc., until your claim with us is resolved. 
• On occasion, a Courier will damage a box and it will come open, spilling contents while in transit to you.  If this is the case, we will assist you in filing a claim with the Courier for them to pay us to replace your missing part(s).  Note, your claim in this case is with the Courier, not with Powerhouse Racing, Inc.  We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim.  Upon us being paid by the Courier, we will replace any missing part(s) you have identified.  If the Courier denies paying us, Powerhouse Racing, Inc., is under no obligation to give you any part(s) you allege missing, as the Courier is the company responsible for your missing part(s), not Powerhouse Racing, Inc.
  Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
   

• Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.
   
• Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. Powerhouse Racing, Inc., will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at Customs.
   

• Credit will be issued within one week (5 business days) of receiving a returned part back at Powerhouse Racing, Inc.  As different credit card companies require varying amounts of time to apply said credit, PHR cannot estimate any additional time required for that credit to appear on any individual's credit card.
   
• There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to PHR unless we instruct you to do so! Simply contact us so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, etc.).  See our Damaged and/or Missing Parts Shipments section above for more details on this.
   

• Credit Card: We currently accept Visa, MasterCard, Discover, and American Express.  There is NO surcharge unless you won an item of ours through an auction such as Ebay.  We accept only Credit Cards with billing addresses in the U.S.A. and Canada.  We may accept Credit Cards from outside the U.S.A. and Canada from repeat customers, but this is at our sole discretion.  We charge Credit Cards only in U.S. Dollars.  Your Credit Card institution will convert it to your country's money when sending you your statement or bill.
   
• Prepay: Pay only cost of products plus shipping and insurance.  Please allow up to 10 business days for personal checks to clear after we receive it here. If you want to avoid waiting, please send a verifiable Bank Cashier's Check or U.S. Postal Service money order.
   
• COD (Collect On Delivery): Sorry, no COD unless you prepay the shipping costs or are a previous customer. To pay for a COD you must have a cashier’s check or money order ready when your package arrives, made payable to Powerhouse Racing, Inc. Sorry but no personal checks, company checks, or cash is accepted. COD costs are $10.00 for a UPS COD Tag per box or $10.00 for a FedEx COD Tag per box. No COD on Special Orders unless specific arrangements have been made with PHR before we finalized your order.
   
• Bank Wire Transfer: We will add $20 to your total to cover the associated costs of Powerhouse Racing, Inc. receiving a wire transfer. We will send you all of our banking details so that you may make the transfer from your bank to our bank. If you need specific details on how to make a wire transfer we will be happy to provide them.  You must have your bank pay us in U.S. Dollars, no exceptions!  Your bank will convert your country's money to U.S. Dollars for you at the time of payment.
• Paypal: At our sole discretion, we may accept a Paypal payment from you.  If you pay with Paypal, there will be an additional 3% fee if you are paying from within the U.S.A.  If you are paying from outside the U.S.A., there will be an additional 4% fee added to your total you are required to pay.  You must pay us in U.S. Dollars through Paypal, no exceptions!  Paypal will convert your country's money to U.S. Dollars for you at the time of payment.
• Western Union: There are Western Union payment stations all over the world.  No extra fee is due to Powerhouse Racing, Inc. should you choose to pay with Western Union.  However, Western Union will charge you fees to send us money.  After you send the Western Union payment, contact us with the Control Number and the name, address, and phone number you used when paying.  You must pay us in U.S. Dollars through Western Union, no exceptions!  Western Union will convert your country's money to U.S. Dollars for you at the time of payment.
   

• All cancellations within 1 week of purchase are subject to a 5% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the part(s) or refuse the shipment(s). You also cannot cancel an order that is noted as a "Special Order".
   
• The following exceptions apply. If you meet one or more of the following exceptions we will not charge you a cancellation fee.
   
  • The products ordered are to be shipped ground, they have not shipped yet, and over one week (at least 8 complete days) has passed since you placed your order.
     
  • The products ordered are to be shipped expedited (air shipping), they have not shipped yet, and over one business day has passed since you placed your order.
     
  • You were advised from Powerhouse Racing, Inc. that we will be unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.
     
  • You were notified from Powerhouse Racing, Inc. that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.
     
  • You wish to substitute the parts on the order for parts of equal or greater value.
     
  • You wish us to keep a credit on file for you that you can apply to an order in the future.
     
• International Orders: Any customer located outside the USA (defined as the 50 states) may not cancel their order after we have received payment, partial or full. If you do cancel you will receive no refund. International orders require us to order all your parts in specifically for you. We then collect all your parts here until your entire order is ready for shipment. Because of the extra time and effort required to fill an international order we do not allow any refunds. However, if you want to change one item for a different item, that is allowed if the original item is not a special order, wheels, or a body part. Please note that if we paid to ship the original item to PHR  that you will be responsible for the shipping cost of that item to PHR . You will also be responsible for the shipping cost of the new item you want to order to get the item from the manufacturer to PHR .
   
• Wholesale / Dealers: Any order your company cancels will be credited to your account as company credit. We do not offer credit to your credit card or a check refund.
   

• Should there be a pricing mistake on your invoice, you have 30 days from the original date of the invoice to have it corrected. You will receive a copy of your invoice in your e-mail within 24 hours of placing your order. If you do not, please contact us. It is your responsibility to review it promptly and make certain you agree with all information on it. After 30 days of the invoice being generated, Powerhouse Racing, Inc. will not be responsible for any errors, including pricing errors. If you believe you have been overcharged, you must contact us within the first 30 days and we will correct it quickly and credit you accordingly if you have indeed been overcharged. This same policy applies to Credits. If you have been incorrectly credited, you have 30 days to contact us. After that time, no review will be given to your Credit and no adjustment will be due you.
   

• When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.
   

• Powerhouse Racing, Inc. is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
   
• You the customer are responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose Airport delivery from PHR ), airport handling fees, paperwork fees, and any and all other charges and fees in regards to clearing your parts through Customs of your country and paying your country’s related taxes.
   

• Most of the items sold through Powerhouse Racing, Inc. are for racing and off-road use only and should never be used on public streets or highways. Please check your local, state, & federal laws regarding such use.
   
• Powerhouse Racing is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
   
• All products sold by Powerhouse Racing, Inc. are intended solely for use on USA-specification vehicles, unless specifically noted on a particular product. We make no guarantee that any parts we sell will fit or work on a non-USA specification vehicle.
   
• Powerhouse Racing, Inc. makes no guarantee a part we sell will fit with any other aftermarket parts you have obtained from us or any other source. Modifying your vehicle sometimes requires unforeseen work that will cost you extra time and money, as well as inconvenience you. If you are not prepared for this please do not modify your vehicle.
   

• There will be a $25.00 fee on all returned checks, per incident.  All lawsuit expenses towards collecting bad debts are the buyer's responsibility.
   
• There is an additional $25.00 fee that our bank imposes on us for every returned check, so each returned check to Powerhouse Racing, Inc. will cost you $50.00 extra.
   
• We will absolutely pursue all collections to the fullest extent of the law!
   

• Any order placed before 12:00P.M. Central Standard Time (CST) will be shipped the same business day, if we have the part(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.)
   
• Any order placed after 12:00 P.M. Central Standard Time (CST) will not be shipped until the following business day. Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.
   
• If you are using your credit card, please note that Powerhouse Racing, Inc. can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify. This is for your protection as a credit card holder!
   

• If you order large products (body pieces such as bumpers, hoods, doors, trunks, etc.), motors, shortblocks, longblocks, etc. that are shipped with an LTL (Lighter Than Load) courier it is very important you read and understand these terms. If you are an international customer and you will be making a purchase from us, it is very important you read these terms.
• LTL and International couriers are not like UPS and FedEx. When you give your signature on an LTL or International waybill or other form or paper, you are signing a legal contract. This contract says that the products have arrived undamaged and that you nor the shipper will make any claim for damage at a later time. It is very important that you inspect every package and every part fully before signing this paper. After you sign, we will not be able to get any money or replacement for any damage caused by the shipping company. Powerhouse Racing, Inc. will not be held responsible (financial or otherwise) if you sign for a package or packages and later discover it was damaged in transit. You will receive no refund, no partial refund, and no replacement of product(s). This is also true should you have someone else sign for you in your absence such as (but not limited to) your spouse, friend, family member, co-worker, or an agent acting on your behalf (body shop, mechanic, tuning shop, etc.). Both the person and ultimately you are responsible for inspection before signing. There are no exceptions to this. If there is something damaged, contact us immediately before signing anything. Powerhouse Racing, Inc. will not be liable for your failure to contact us.
   

• In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from the supplier or manufacturer. Powerhouse Racing, Inc. reserves the right to refuse or cancel any order placed for product listed at the incorrect price. Powerhouse Racing, Inc. reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Powerhouse Racing, Inc. shall immediately issue a credit to your credit card account in the amount of the charge and you will be given the option to purchase the item at the correct price or cancel it.
   

• You agree to hold Powerhouse Racing, Inc. harmless for any and all labor incurred involving the installation, repair or maintenance of any item purchased from Powerhouse Racing, Inc. Powerhouse Racing, Inc. is not responsible for any damaged parts or additional labor necessary to repair a vehicle resulting from items purchased from Powerhouse Racing, Inc.
   

• We reserve the right to notify you of other stipulations at a later time.  Other conditions may apply as necessary.